Alliant Energy: I was disconnected despite having a documented...
A Alliant Energy customer review by GetHuman user ~Get off my cloud from November 17th, 2017
Background on ~Get off my cloud's case
GetHuman: ~Get off my cloud - can you tell our other Alliant Energy customers when your case took place?
~Get off my cloud: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Alliant Energy, and if so, how?
GetHuman: And which of these common Alliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Get off my cloud a list of common Alliant Energy problems)
~Get off my cloud: "Meter reading" was why I was trying to call.
~Get off my cloud's review of Alliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Alliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Get off my cloud: I was disconnected despite having a documented medical need. The CSR was a heartless *****. It is ** degrees outside and these SOBs wouldn't give me a * day extension.
GetHuman: Let's quantify your experience contacting Alliant Energy. On a scale of 1 to 5, how easy is it go get help on a Alliant Energy problem?
~Get off my cloud: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Get off my cloud: I'd give them a two out of five on communication.
GetHuman: And what about Alliant Energy's ability to quickly and effectively address your problem?
~Get off my cloud: For that I would say three out of five.
GetHuman: And finally- any advice for other Alliant Energy customers?
~Get off my cloud: Call them early in the day or late. Don't forget any personal or account information you might need for Alliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Get off my cloud taken from his Alliant Energy customer service problem that occurred on November 8th, 2017.