American Airlines Baggage: I have lost a bag ** weeks ago. No one will tal...
A American Airlines Baggage customer review by GetHuman user ~Never again with AA from November 3rd, 2017
Background on ~Never again with AA's case
GetHuman: ~Never again with AA - can you tell our other American Airlines Baggage customers when your case took place?
~Never again with AA: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to American Airlines Baggage, and if so, how?
GetHuman: And which of these common American Airlines Baggage customer issues best describes the reason you wanted to talk to them?
(Shows ~Never again with AA a list of common American Airlines Baggage problems)
~Never again with AA: "Baggage problem" was why I was trying to contact.
~Never again with AA's review of American Airlines Baggage customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines Baggage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never again with AA: I have lost a bag ** weeks ago. No one will talk to me, the web site offers only an automated service. When I visit any Customer Service site no one is interested. * weeks ago I submitted a complaint as i was told supervisors and managers do not talk to customers. I received an auto reply saying i would be contacted and nothing more.
GetHuman: Let's quantify your experience contacting American Airlines Baggage. On a scale of 1 to 5, how easy is it go get help on a American Airlines Baggage problem?
~Never again with AA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never again with AA: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines Baggage's ability to quickly and effectively address your problem?
~Never again with AA: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines Baggage customers?
~Never again with AA: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for American Airlines Baggage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never again with AA taken from his American Airlines Baggage customer service problem that occurred on October 28th, 2017.