American Express: I am a business blue member and on **-**-**** a...
A American Express customer review by GetHuman user ~Paul Mac Vane from November 24th, 2017
Background on ~Paul Mac Vane's case
GetHuman: ~Paul Mac Vane - can you tell our other American Express customers when your case took place?
~Paul Mac Vane: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul Mac Vane a list of common American Express problems)
~Paul Mac Vane: "Setup an account" was why I was trying to call.
~Paul Mac Vane's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul Mac Vane: I am a business blue member and on **-**-**** at approx. **:** am I called with an issue. I spoke with Paula who addressed my issue professionally and quickly. I hung up feeling completely satisfied and thought Paula needed to know how good I felt she handled my situation. Great employee.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Paul Mac Vane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul Mac Vane: I'd give them a three out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Paul Mac Vane: For that I would say four out of five.
GetHuman: And finally- any advice for other American Express customers?
~Paul Mac Vane: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul Mac Vane taken from his American Express customer service problem that occurred on November 22nd, 2017.