American Express: What a fabulous way to shave MINUTES being shuf...
A American Express customer review by GetHuman user ~Darlene Pearson-Bray from November 25th, 2017
Background on ~Darlene Pearson-Bray's case
GetHuman: ~Darlene Pearson-Bray - can you tell our other American Express customers when your case took place?
~Darlene Pearson-Bray: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Darlene Pearson-Bray a list of common American Express problems)
~Darlene Pearson-Bray: "Lost Card" was why I was trying to call.
~Darlene Pearson-Bray's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Darlene Pearson-Bray: What a fabulous way to shave MINUTES being shuffled through phone trees. And on hold and disconnected. Thank You
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Darlene Pearson-Bray: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Darlene Pearson-Bray: I'd give them a two out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Darlene Pearson-Bray: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express customers?
~Darlene Pearson-Bray: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Darlene Pearson-Bray taken from his American Express customer service problem that occurred on November 20th, 2017.