American Express: outsourced drones that cannot address a problem...
A American Express customer review by GetHuman user ~govt employee from November 5th, 2017
Background on ~govt employee's case
GetHuman: ~govt employee - can you tell our other American Express customers when your case took place?
~govt employee: Yes. It was evening, on October 27th.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~govt employee a list of common American Express problems)
~govt employee: "Account access" was why I was trying to call.
~govt employee's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~govt employee: outsourced drones that cannot address a problem, only read flip cards. require endless information from user but will not even disclose where a missing card was sent! Give me a local customer service option! I am through with overseas call centers.
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~govt employee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~govt employee: I'd give them a one out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~govt employee: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express customers?
~govt employee: Call them early in the day or late. Don't forget any personal or account information you might need for American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~govt employee taken from his American Express customer service problem that occurred on October 27th, 2017.