American Home Shield: This company was horrible, service was bought a...
A American Home Shield customer review by GetHuman user ~cyou later AHS from November 9th, 2017
Background on ~cyou later AHS's case
GetHuman: ~cyou later AHS - can you tell our other American Home Shield customers when your case took place?
~cyou later AHS: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~cyou later AHS a list of common American Home Shield problems)
~cyou later AHS: "Make a claim" was why I was trying to call.
~cyou later AHS's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cyou later AHS: This company was horrible, service was bought as a gift. Never would have bought myself. They denied all issues on newly covered home. Workman showed me their manual about how to bilk the customer. Cancelled membershib, got refund. Still they regularly call and ask me if I want to but a policy....I would rather play in traffic.
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~cyou later AHS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cyou later AHS: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~cyou later AHS: For that I would say five out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~cyou later AHS: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cyou later AHS taken from his American Home Shield customer service problem that occurred on November 6th, 2017.