Anthem Blue Cross & Blue Shield: I called as a former member(not retired and on...
A Anthem Blue Cross & Blue Shield customer review by GetHuman user GetHuman-364204 from November 20th, 2017
Background on GetHuman-364204's case
GetHuman: GetHuman-364204 - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
GetHuman-364204: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-364204 a list of common Anthem Blue Cross & Blue Shield problems)
GetHuman-364204: "Make/Chase a claim" was why I was trying to call.
GetHuman-364204's review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-364204: I called as a former member(not retired and on Medicare)and I called from COLORADO...not realizing that this number is only for IL MO IN...I talked to a lovely woman named ANN(her manager is TAMMY)....she spent time with me trying to help me or tell me who I should contact....and she didnt have to at all!(She is in IN) I never send this kind of thing but have to this time! Thank you ANN... you speak very well for Blue Cross Blue Shield! (the lady from CO)
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
GetHuman-364204: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-364204: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
GetHuman-364204: For that I would say three out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
GetHuman-364204: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-364204 taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on November 11th, 2017.