Anthem Blue Cross & Blue Shield: after repeating the phone menu a few times...ma...
A Anthem Blue Cross & Blue Shield customer review by GetHuman user ~this is stupid! from October 30th, 2017
Background on ~this is stupid!'s case
GetHuman: ~this is stupid! - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
~this is stupid!: Yes. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~this is stupid! a list of common Anthem Blue Cross & Blue Shield problems)
~this is stupid!: "Delayed claim" was why I was trying to call.
~this is stupid!'s review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~this is stupid!: after repeating the phone menu a few times...maybe they should have a live person step in and take the call!!!!!!!
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
~this is stupid!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~this is stupid!: I'd give them a three out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
~this is stupid!: For that I would say two out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
~this is stupid!: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~this is stupid! taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on October 23rd, 2017.