Anthem Blue Cross CA: None of the numbers worked. Problem was not sol...

A Anthem Blue Cross CA customer review by GetHuman user GetHuman-367120 from November 20th, 2017

Background on GetHuman-367120's case

GetHuman: GetHuman-367120 - can you tell our other Anthem Blue Cross CA customers when your case took place?
GetHuman-367120: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Anthem Blue Cross CA, and if so, how?
GetHuman-367120: I used the 800-333-0912 number I found for on the GetHuman Anthem Blue Cross CA customer phone number page I was on: Anthem Blue Cross CA Customer Service Phone Number
GetHuman: And which of these common Anthem Blue Cross CA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-367120 a list of common Anthem Blue Cross CA problems)
GetHuman-367120: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-367120's review of Anthem Blue Cross CA customer service

GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross CA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-367120: None of the numbers worked. Problem was not solved. Have attempted to reach Anthem Blue Cross * times a day since Jan *. After extensive wait times exceeding one hour* get disconnected. Other times, have received the message to call back at a later time, although they value our time. Really? If they respected our valuable time, we would be able to pay our premiums on line using the Case or Ap * provided at time of enrollment. This debacle has taken considerable time away from work to get nowhere. Time is money! I shudder to wonder what the service will be like should customers finally find to a way to reach this company. This is a dire situation for many applicants with pre-existing conditions. How can any company not be prepared for the throes of customers headed their way. Good luck to one and all!
GetHuman: Let's quantify your experience contacting Anthem Blue Cross CA. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross CA problem?
GetHuman-367120: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-367120: I'd give them a two out of five on communication.
GetHuman: And what about Anthem Blue Cross CA's ability to quickly and effectively address your problem?
GetHuman-367120: For that I would say five out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross CA customers?
GetHuman-367120: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross CA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-367120 taken from his Anthem Blue Cross CA customer service problem that occurred on November 17th, 2017.

Anthem Blue Cross CA

2.41 of 5 stars | 92 reviews

GetHuman-367120's Anthem Blue Cross CA Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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