Apple: Bought *-yr protection plan with computer onlin...
A Apple customer review by GetHuman user GetHuman-417036 from November 7th, 2017
Background on GetHuman-417036's case
GetHuman: GetHuman-417036 - can you tell our other Apple customers when your case took place?
GetHuman-417036: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-417036 a list of common Apple problems)
GetHuman-417036: "Account Access" was why I was trying to call.
GetHuman-417036's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-417036: Bought *-yr protection plan with computer online but Apple did not ship plan info for over two weeks yet insists plan started day of purchase (not date I received plan info or even date I received computer.) What a rip. Thomas Martinez of Agreement Administration was a jerk (nicely put.) He basically told me that the plan start date is when you order the computer and I could go stuff myself. I regret buying this already. So when you buy "service" from Apple you do not get a full * years. Beware. This mentality tells me Apple does not care about its customers. I shudder to think what will happen when I do call them with a Q.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-417036: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-417036: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-417036: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-417036: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-417036 taken from his Apple customer service problem that occurred on November 2nd, 2017.