Apria Healthcare: Apria is by far the absolute WORST company in t...
A Apria Healthcare customer review by GetHuman user ~Jessagusta from November 18th, 2017
Background on ~Jessagusta's case
GetHuman: ~Jessagusta - can you tell our other Apria Healthcare customers when your case took place?
~Jessagusta: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessagusta a list of common Apria Healthcare problems)
~Jessagusta: "Overcharge/Strange charge" was why I was trying to call.
~Jessagusta's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessagusta: Apria is by far the absolute WORST company in the world. My five-year-old son is terminally ill and requires a significant amount of medical supplies to live. My son has a gastrointestinal tube so we have suffered through using Cr(Apria) for the past four years. It's been a nightmare. Every month, without fail, our order is wrong. Something is always missing and it takes days or weeks to get what he needs. When I call customer service, the people are barely trained and no one can ever help me the first time. I always have to be transferred to a customer service specialist. Checks take ** days to post to our account and in the mean time we were sent to collections! The straw that broke the camel's back was when I had to go through every single explanation of benefits form with a customer service specialist only to discover that Apria charged us for over $*** that our insurance had already paid them!!!! I am sure this how they are still in business. No one can read their itemized forms a
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~Jessagusta: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessagusta: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~Jessagusta: For that I would say four out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~Jessagusta: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessagusta taken from his Apria Healthcare customer service problem that occurred on November 9th, 2017.