Apria Healthcare: the call center wait times are absolutely horri...
A Apria Healthcare customer review by GetHuman user ~carlos meza from November 20th, 2017
Background on ~carlos meza's case
GetHuman: ~carlos meza - can you tell our other Apria Healthcare customers when your case took place?
~carlos meza: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~carlos meza a list of common Apria Healthcare problems)
~carlos meza: "Get insurance" was why I was trying to call.
~carlos meza's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carlos meza: the call center wait times are absolutely horrible I don't know who the president of this company is but whatever he is doing is inhumane customer should not have to go through this the Board of Directors needs to be made aware of the absolutely horrible job but they are doing at this call center
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~carlos meza: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carlos meza: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~carlos meza: For that I would say three out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~carlos meza: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carlos meza taken from his Apria Healthcare customer service problem that occurred on November 15th, 2017.