Armed Forces Bank: I had opened my account with AFB a few years ba...
A Armed Forces Bank customer review by GetHuman user ~AKP from November 14th, 2017
Background on ~AKP's case
GetHuman: ~AKP - can you tell our other Armed Forces Bank customers when your case took place?
~AKP: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Armed Forces Bank, and if so, how?
GetHuman: And which of these common Armed Forces Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~AKP a list of common Armed Forces Bank problems)
~AKP: "Complaint" was why I was trying to call.
~AKP's review of Armed Forces Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Armed Forces Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AKP: I had opened my account with AFB a few years back. I had an issue with them and also had an ID Theft on my account in which it led it to be overdraft and then I was helped with making a small loan to cover the ID theft expense. They did help me me in a way. I then I got another ID theft with my account. So I stopped using the bank for about * years. I recently contacted the bank after I pulled my credit report that stated that I still have the outstanding loan through AFB that needs to be paid. I called the bank and worked everything out. Seems like they got better in their banking. They helped me in many ways to take care of what needed to be taken care of. I even opened up my account again. I will see in a few months if I made the right decision to bank with AFB again.
GetHuman: Let's quantify your experience contacting Armed Forces Bank. On a scale of 1 to 5, how easy is it go get help on a Armed Forces Bank problem?
~AKP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AKP: I'd give them a one out of five on communication.
GetHuman: And what about Armed Forces Bank's ability to quickly and effectively address your problem?
~AKP: For that I would say one out of five.
GetHuman: And finally- any advice for other Armed Forces Bank customers?
~AKP: Call them early in the day or late. Don't forget any personal or account information you might need for Armed Forces Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AKP taken from his Armed Forces Bank customer service problem that occurred on November 12th, 2017.