Ashley Furniture: I have had to call them twice and each time the...
A Ashley Furniture customer review by GetHuman user ~Suzy2 from November 16th, 2017
Background on ~Suzy2's case
GetHuman: ~Suzy2 - can you tell our other Ashley Furniture customers when your case took place?
~Suzy2: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Suzy2 a list of common Ashley Furniture problems)
~Suzy2: "Overcharge/Strange charge" was why I was trying to call.
~Suzy2's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suzy2: I have had to call them twice and each time the wait time is awful. purchased table and chairs less than a month ago and already the surface of the table is bubbling up and the seams coming apart. The technician they sent to our home determined it is poor craftsmanship. They don't tell you that when you make a purchase and there's a problem, don't call them, call the customer service * and let them handle it. We will not make another purchase from them in the future.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Suzy2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suzy2: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Suzy2: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Suzy2: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suzy2 taken from his Ashley Furniture customer service problem that occurred on November 11th, 2017.