Ashley Furniture: Unresponsive and they say their character and q...
A Ashley Furniture customer review by GetHuman user ~Dissatissfied Client from November 22nd, 2017
Background on ~Dissatissfied Client's case
GetHuman: ~Dissatissfied Client - can you tell our other Ashley Furniture customers when your case took place?
~Dissatissfied Client: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatissfied Client a list of common Ashley Furniture problems)
~Dissatissfied Client: "Track order" was why I was trying to call.
~Dissatissfied Client's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatissfied Client: Unresponsive and they say their character and quality are the cornerstones of their business but they need to answer their phones promptly to keep their exceptional customer service.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Dissatissfied Client: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatissfied Client: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Dissatissfied Client: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Dissatissfied Client: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatissfied Client taken from his Ashley Furniture customer service problem that occurred on November 16th, 2017.