Ashley Furniture: page states **** recieved message of being clos...
A Ashley Furniture customer review by GetHuman user ~Don Hinson from November 12th, 2017
Background on ~Don Hinson's case
GetHuman: ~Don Hinson - can you tell our other Ashley Furniture customers when your case took place?
~Don Hinson: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Don Hinson a list of common Ashley Furniture problems)
~Don Hinson: "Track order" was why I was trying to call.
~Don Hinson's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don Hinson: page states **** recieved message of being closed at **:** on saturdays!! LOL the service I have recieved was none!!! We purchased the best that the store had recliner mechanism broke the bushings in * months, still waiting on store to pick up (*** days later) recliner to replace mechanism.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Don Hinson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don Hinson: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Don Hinson: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Don Hinson: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don Hinson taken from his Ashley Furniture customer service problem that occurred on November 9th, 2017.