Asurion: My phone arrived with physical damage and I was...
A Asurion customer review by GetHuman user ~Happy Camper from November 16th, 2017
Background on ~Happy Camper's case
GetHuman: ~Happy Camper - can you tell our other Asurion customers when your case took place?
~Happy Camper: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Camper a list of common Asurion problems)
~Happy Camper: "Make a claim" was why I was trying to call.
~Happy Camper's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Camper: My phone arrived with physical damage and I was afraid they would blame me and not cover it. The representitive could not have been more helpful, and I'll have my new phone tomorrow.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Happy Camper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Camper: I'd give them a five out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Happy Camper: For that I would say one out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Happy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Camper taken from his Asurion customer service problem that occurred on November 12th, 2017.