Asurion: Nice, helpful person. was technical support an...
A Asurion customer review by GetHuman user ~Stella Blue from November 16th, 2017
Background on ~Stella Blue's case
GetHuman: ~Stella Blue - can you tell our other Asurion customers when your case took place?
~Stella Blue: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Stella Blue a list of common Asurion problems)
~Stella Blue: "Technical support" was why I was trying to call.
~Stella Blue's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stella Blue: Nice, helpful person. was technical support and I wanted customer service billing, the robot voice, and their directory could be better, but she said I can help you anyway.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Stella Blue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stella Blue: I'd give them a four out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Stella Blue: For that I would say three out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Stella Blue: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stella Blue taken from his Asurion customer service problem that occurred on November 10th, 2017.