Asurion: Was told that system was updating to call back...
A Asurion customer review by GetHuman user GetHuman-401584 from November 22nd, 2017
Background on GetHuman-401584's case
GetHuman: GetHuman-401584 - can you tell our other Asurion customers when your case took place?
GetHuman-401584: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401584 a list of common Asurion problems)
GetHuman-401584: "Problem with a claim" was why I was trying to call.
GetHuman-401584's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401584: Was told that system was updating to call back in *** hour after being disconnected * times and total wait time to speak with someone ** min called back again after waiting another ** minutes and was told system is still updating? Call back in another *** hours? Someone could call me but it could take them **hrs to do so? I was told that it was my opinion I told them no what happened are facts!Filed claim last week no phone yet just trying to find out why and since * am my time Have not been able to? Facts
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
GetHuman-401584: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401584: I'd give them a one out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
GetHuman-401584: For that I would say four out of five.
GetHuman: And finally- any advice for other Asurion customers?
GetHuman-401584: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401584 taken from his Asurion customer service problem that occurred on November 20th, 2017.