Asurion: Worst customer service ever!!!! Run like your o...
A Asurion customer review by GetHuman user ~Aaron Cable from November 22nd, 2017
Background on ~Aaron Cable's case
GetHuman: ~Aaron Cable - can you tell our other Asurion customers when your case took place?
~Aaron Cable: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Aaron Cable a list of common Asurion problems)
~Aaron Cable: "Repairs" was why I was trying to call.
~Aaron Cable's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aaron Cable: Worst customer service ever!!!! Run like your on fire from Asurion scam of total ins. plan!! They will find any reason to not replace your device and stand behind their "total equipment protection" it's a JOKE!! Aaron Cable
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Aaron Cable: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aaron Cable: I'd give them a five out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Aaron Cable: For that I would say two out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Aaron Cable: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aaron Cable taken from his Asurion customer service problem that occurred on November 16th, 2017.