Asus: I think it's the worst service, as I have (P*SD...
A Asus customer review by GetHuman user ~Haraka from November 12th, 2017
Background on ~Haraka's case
GetHuman: ~Haraka - can you tell our other Asus customers when your case took place?
~Haraka: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Haraka a list of common Asus problems)
~Haraka: "Warranty Claim" was why I was trying to call.
~Haraka's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Haraka: I think it's the worst service, as I have (P*SD-VX) and is not listed on Asus support, and seems nowhere to locate the drivers. Now I turn to the chat for assistant, but sadly I waited for ** minute without any response, and then told my communication was ended. I tried second time and after very long wait here is the message I got: Sorry, all engineers are currently busy assisting other customers. You may continue to wait for an engineer to become available or you may contact us through our support site for further assistance
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Haraka: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Haraka: I'd give them a five out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Haraka: For that I would say two out of five.
GetHuman: And finally- any advice for other Asus customers?
~Haraka: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Haraka taken from his Asus customer service problem that occurred on November 6th, 2017.