Atlanta Journal Constitution: Second time in a month my Sunday paper hasn't b...
A Atlanta Journal Constitution customer review by GetHuman user ~Robert Rhinehsrt from November 18th, 2017
Background on ~Robert Rhinehsrt's case
GetHuman: ~Robert Rhinehsrt - can you tell our other Atlanta Journal Constitution customers when your case took place?
~Robert Rhinehsrt: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Atlanta Journal Constitution, and if so, how?
GetHuman: And which of these common Atlanta Journal Constitution customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Rhinehsrt a list of common Atlanta Journal Constitution problems)
~Robert Rhinehsrt: "Lower my bill" was why I was trying to call.
~Robert Rhinehsrt's review of Atlanta Journal Constitution customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlanta Journal Constitution customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Rhinehsrt: Second time in a month my Sunday paper hasn't been delivered.*Called the service number, was told all service people BUSY, and call back later.*No wonder people don*t subscribe to the AJC any more.
GetHuman: Let's quantify your experience contacting Atlanta Journal Constitution. On a scale of 1 to 5, how easy is it go get help on a Atlanta Journal Constitution problem?
~Robert Rhinehsrt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Rhinehsrt: I'd give them a three out of five on communication.
GetHuman: And what about Atlanta Journal Constitution's ability to quickly and effectively address your problem?
~Robert Rhinehsrt: For that I would say two out of five.
GetHuman: And finally- any advice for other Atlanta Journal Constitution customers?
~Robert Rhinehsrt: Call them early in the day or late. Don't forget any personal or account information you might need for Atlanta Journal Constitution to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Rhinehsrt taken from his Atlanta Journal Constitution customer service problem that occurred on November 15th, 2017.