Auto Zone: I just got back from Iraq befor i got back my c...
A Auto Zone customer review by GetHuman user ~jack.brown from November 2nd, 2017
Background on ~jack.brown's case
GetHuman: ~jack.brown - can you tell our other Auto Zone customers when your case took place?
~jack.brown: Sure. It was late at night, on October 25th.
GetHuman: Did you reach out to Auto Zone, and if so, how?
GetHuman: And which of these common Auto Zone customer issues best describes the reason you wanted to talk to them?
(Shows ~jack.brown a list of common Auto Zone problems)
~jack.brown: "None of those really matches why I wanted to call Auto Zone that day." was why I was trying to call.
~jack.brown's review of Auto Zone customer service
GetHuman: So how would you sum up your experience for GetHuman's Auto Zone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jack.brown: I just got back from Iraq befor i got back my car was wrecked by a frend. So once I returned home I bought a new car with the money I had made while on deployment. *I visited my local Autozone Needing a valvecover gasket for a small leak on my new to me **** Isuzu Rodeo.*The "AUTOZONER" who helped me had ** years of experince or so I was told after the fact, but I asked for a gasket, he told me that they didnt have any in stock that they would have to order some that it would take a few weeks to come in. But he has some additive that i could add to the oil to seal any leaking gaskets or seals. *We walked to the back of the store and he showed me * or * different items and slected a bottle of Bar's*** oz. liquid copper block seal, intake and radiator stop leak, and that he "GUARANTEES" it to work to add it to the oil while the car is running just like an additive the leak should stop in * to ** mins. *When I got home I did as the "Autozoner" instructed me to do within * min's the engin
GetHuman: Let's quantify your experience contacting Auto Zone. On a scale of 1 to 5, how easy is it go get help on a Auto Zone problem?
~jack.brown: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jack.brown: I'd give them a one out of five on communication.
GetHuman: And what about Auto Zone's ability to quickly and effectively address your problem?
~jack.brown: For that I would say two out of five.
GetHuman: And finally- any advice for other Auto Zone customers?
~jack.brown: Call them early in the day or late. Don't forget any personal or account information you might need for Auto Zone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jack.brown taken from his Auto Zone customer service problem that occurred on October 25th, 2017.