Auto Zone: I was sexually assaulted in this store by an em...
A Auto Zone customer review by GetHuman user ~dontgotoautozone from November 5th, 2017
Background on ~dontgotoautozone's case
GetHuman: ~dontgotoautozone - can you tell our other Auto Zone customers when your case took place?
~dontgotoautozone: Yup. It was afternoon, on November 1st.
GetHuman: Did you reach out to Auto Zone, and if so, how?
GetHuman: And which of these common Auto Zone customer issues best describes the reason you wanted to talk to them?
(Shows ~dontgotoautozone a list of common Auto Zone problems)
~dontgotoautozone: "None of those really matches why I wanted to call Auto Zone that day." was why I was trying to call.
~dontgotoautozone's review of Auto Zone customer service
GetHuman: So how would you sum up your experience for GetHuman's Auto Zone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dontgotoautozone: I was sexually assaulted in this store by an employee after he sent my husband outside to get information on our car. I immediately left and called corporate and was given the regional manager, James Payne, who laughed at me and refused to give me any information on his "resolution". I filed a police report and the store manager refused him information as well, stating their video surveillance system is broken. I don't even know if the man was fired and I will not be going back there to find out. I am shocked, ashamed, embarrassed and extremely depressed over the way I've been treated by this store and this company. I will NEVER go here or any Auto Zone again and neither will my friends or family.
GetHuman: Let's quantify your experience contacting Auto Zone. On a scale of 1 to 5, how easy is it go get help on a Auto Zone problem?
~dontgotoautozone: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dontgotoautozone: I'd give them a four out of five on communication.
GetHuman: And what about Auto Zone's ability to quickly and effectively address your problem?
~dontgotoautozone: For that I would say one out of five.
GetHuman: And finally- any advice for other Auto Zone customers?
~dontgotoautozone: Call them early in the day or late. Don't forget any personal or account information you might need for Auto Zone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dontgotoautozone taken from his Auto Zone customer service problem that occurred on November 1st, 2017.