Autodesk: Perfect, though she was not tech support, she w...
A Autodesk customer review by GetHuman user ~Afineol Support from November 12th, 2017
Background on ~Afineol Support's case
GetHuman: ~Afineol Support - can you tell our other Autodesk customers when your case took place?
~Afineol Support: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Autodesk, and if so, how?
GetHuman: And which of these common Autodesk customer issues best describes the reason you wanted to talk to them?
(Shows ~Afineol Support a list of common Autodesk problems)
~Afineol Support: "None of those really matches why I wanted to call Autodesk that day." was why I was trying to call.
~Afineol Support's review of Autodesk customer service
GetHuman: So how would you sum up your experience for GetHuman's Autodesk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Afineol Support: Perfect, though she was not tech support, she was able to get the ball rolling and put me in contact with the right people.
GetHuman: Let's quantify your experience contacting Autodesk. On a scale of 1 to 5, how easy is it go get help on a Autodesk problem?
~Afineol Support: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Afineol Support: I'd give them a two out of five on communication.
GetHuman: And what about Autodesk's ability to quickly and effectively address your problem?
~Afineol Support: For that I would say three out of five.
GetHuman: And finally- any advice for other Autodesk customers?
~Afineol Support: Call them early in the day or late. Don't forget any personal or account information you might need for Autodesk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Afineol Support taken from his Autodesk customer service problem that occurred on November 10th, 2017.