BB&T Bank: Do not do any business with BB&T. Their monthly...
A BB&T Bank customer review by GetHuman user ~kaarlo from November 16th, 2017
Background on ~kaarlo's case
GetHuman: ~kaarlo - can you tell our other BB&T Bank customers when your case took place?
~kaarlo: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~kaarlo a list of common BB&T Bank problems)
~kaarlo: "Make a Payment" was why I was trying to call.
~kaarlo's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kaarlo: Do not do any business with BB&T. Their monthly statements do not reflect your actual balance only the balance due when the statement is prepared. I paid off the balance shown on the monthly statement and then two months later in instead of the title to the vehicle I got another statement saying I still owed another $** in interest for the last two months.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~kaarlo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kaarlo: I'd give them a one out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~kaarlo: For that I would say four out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~kaarlo: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kaarlo taken from his BB&T Bank customer service problem that occurred on November 14th, 2017.