Bally Total Fitness: The first call, they hung up.*the second the wa...
A Bally Total Fitness customer review by GetHuman user ~Bally member from November 19th, 2017
Background on ~Bally member's case
GetHuman: ~Bally member - can you tell our other Bally Total Fitness customers when your case took place?
~Bally member: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Bally Total Fitness, and if so, how?
GetHuman: And which of these common Bally Total Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~Bally member a list of common Bally Total Fitness problems)
~Bally member: "Complaint" was why I was trying to contact.
~Bally member's review of Bally Total Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's Bally Total Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bally member: The first call, they hung up.*the second the wait was more than ** min and I had to hung up . I doubt if this people want to talk to anybody!!!
GetHuman: Let's quantify your experience contacting Bally Total Fitness. On a scale of 1 to 5, how easy is it go get help on a Bally Total Fitness problem?
~Bally member: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bally member: I'd give them a four out of five on communication.
GetHuman: And what about Bally Total Fitness's ability to quickly and effectively address your problem?
~Bally member: For that I would say one out of five.
GetHuman: And finally- any advice for other Bally Total Fitness customers?
~Bally member: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bally Total Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bally member taken from his Bally Total Fitness customer service problem that occurred on November 10th, 2017.