Bank of America Home Loan Servicing: try any number for bank of America mortgages an...
A Bank of America Home Loan Servicing customer review by GetHuman user ~taxpayer and customer of bac from November 17th, 2017
Background on ~taxpayer and customer of bac's case
GetHuman: ~taxpayer and customer of bac - can you tell our other Bank of America Home Loan Servicing customers when your case took place?
~taxpayer and customer of bac: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Bank of America Home Loan Servicing, and if so, how?
GetHuman: And which of these common Bank of America Home Loan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~taxpayer and customer of bac a list of common Bank of America Home Loan Servicing problems)
~taxpayer and customer of bac: "Question" was why I was trying to call.
~taxpayer and customer of bac's review of Bank of America Home Loan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America Home Loan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~taxpayer and customer of bac: try any number for bank of America mortgages and you get the same horrible non-human interface and no help as usual...sad that us taxpayers had to bail them out for their ineptness at running a bank
GetHuman: Let's quantify your experience contacting Bank of America Home Loan Servicing. On a scale of 1 to 5, how easy is it go get help on a Bank of America Home Loan Servicing problem?
~taxpayer and customer of bac: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~taxpayer and customer of bac: I'd give them a four out of five on communication.
GetHuman: And what about Bank of America Home Loan Servicing's ability to quickly and effectively address your problem?
~taxpayer and customer of bac: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of America Home Loan Servicing customers?
~taxpayer and customer of bac: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America Home Loan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~taxpayer and customer of bac taken from his Bank of America Home Loan Servicing customer service problem that occurred on November 13th, 2017.