Barnes & Noble: Normally, Customer Service is very good to exce...
A Barnes & Noble customer review by GetHuman user ~Storyteller from November 24th, 2017
Background on ~Storyteller's case
GetHuman: ~Storyteller - can you tell our other Barnes & Noble customers when your case took place?
~Storyteller: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Storyteller a list of common Barnes & Noble problems)
~Storyteller: "Overcharge/Strange charge" was why I was trying to call.
~Storyteller's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Storyteller: Normally, Customer Service is very good to excellent. *But this time, when trying to regain missing books and magazines, after a nook reset, customer service was far less than helpful, not to mention just downright obstinate. *After my reset, at least ** books were lost and not recoverable... ALL were purchased from Barnes & Noble's site that were lost, and not recoverable. Their response... "We can not help you since you do not have proof you purchased them." This as he read to me from a list of my purchases going back to September **** from my account... **Also gone were back issues of magazines I had purchased, also the support was not helpful. **Again, let me stress that this is not the norm in their helpfulness, most times things go on without a hitch.. but this time, was one of the most exasperating experiences I have ever experienced with customer support. And I will have to rebuild my notes, book marks, and repurchase a number of books that I had readily kept for reference, and
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Storyteller: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Storyteller: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Storyteller: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Storyteller: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Storyteller taken from his Barnes & Noble customer service problem that occurred on November 19th, 2017.