Barnes & Noble: this is the sum of my communication**You are no...
A Barnes & Noble customer review by GetHuman user GetHuman-367612 from November 21st, 2017
Background on GetHuman-367612's case
GetHuman: GetHuman-367612 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-367612: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-367612 a list of common Barnes & Noble problems)
GetHuman-367612: "Cancel order" was why I was trying to call.
GetHuman-367612's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-367612: this is the sum of my communication**You are now connected with Reynaldo from BN.com**phyllis: I just called up customer service as I was not seeing the book below on my nook or phone.It was discovered that the email account I used to buy this was not the one registered to my nook.To solve the problem the customer service person said she would refund the order below and then I could just buy it again on the account assigned to my nook. When I tried to do that, I saw that the book on the nook now costs $**.**. When I purchased it last week it was $*.**. It is totally amazing that the book should cost MORE one week later. When I bought the book originally , there was no sale or any other reason for this nook edition to be $*.**--that was the price. It is so ridiculous that the book should now cost $*.** more a week later. If I had known that the book would have cost more I would not have had the order refunded and would have just changed my nook account to the other email address. When I
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-367612: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-367612: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-367612: For that I would say two out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-367612: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-367612 taken from his Barnes & Noble customer service problem that occurred on November 13th, 2017.