Bath & Body Works: my online order was missing * item,but I had to...
A Bath & Body Works customer review by GetHuman user ~Kay Pinder from November 13th, 2017
Background on ~Kay Pinder's case
GetHuman: ~Kay Pinder - can you tell our other Bath & Body Works customers when your case took place?
~Kay Pinder: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Bath & Body Works, and if so, how?
GetHuman: And which of these common Bath & Body Works customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay Pinder a list of common Bath & Body Works problems)
~Kay Pinder: "Warranty claim" was why I was trying to call.
~Kay Pinder's review of Bath & Body Works customer service
GetHuman: So how would you sum up your experience for GetHuman's Bath & Body Works customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay Pinder: my online order was missing * item,but I had to be transferred to online cust. service. Deborah was very nice.
GetHuman: Let's quantify your experience contacting Bath & Body Works. On a scale of 1 to 5, how easy is it go get help on a Bath & Body Works problem?
~Kay Pinder: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay Pinder: I'd give them a two out of five on communication.
GetHuman: And what about Bath & Body Works's ability to quickly and effectively address your problem?
~Kay Pinder: For that I would say three out of five.
GetHuman: And finally- any advice for other Bath & Body Works customers?
~Kay Pinder: Call them early in the day or late. Don't forget any personal or account information you might need for Bath & Body Works to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay Pinder taken from his Bath & Body Works customer service problem that occurred on November 5th, 2017.