Blizzard: Tech support often does not have the skill to s...
A Blizzard customer review by GetHuman user ~just some guy from October 31st, 2017
Background on ~just some guy's case
GetHuman: ~just some guy - can you tell our other Blizzard customers when your case took place?
~just some guy: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~just some guy a list of common Blizzard problems)
~just some guy: "Complaint" was why I was trying to contact.
~just some guy's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~just some guy: Tech support often does not have the skill to solve problems. Promised call backs from more knowledgeable rep are never received. They have a very, "get you off the phone any way they can attitude."
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~just some guy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~just some guy: I'd give them a three out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~just some guy: For that I would say one out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~just some guy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~just some guy taken from his Blizzard customer service problem that occurred on October 25th, 2017.