Blue Cross Blue Shield (MI): BCBS Person:*How can I help you?*Me:***Hi. I kn...
A Blue Cross Blue Shield (MI) customer review by GetHuman user ~jh from November 5th, 2017
Background on ~jh's case
GetHuman: ~jh - can you tell our other Blue Cross Blue Shield (MI) customers when your case took place?
~jh: Yeah. It was late at night, on October 27th.
GetHuman: Did you reach out to Blue Cross Blue Shield (MI), and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield (MI) customer issues best describes the reason you wanted to talk to them?
(Shows ~jh a list of common Blue Cross Blue Shield (MI) problems)
~jh: "Make/Chase a claim" was why I was trying to call.
~jh's review of Blue Cross Blue Shield (MI) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (MI) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jh: BCBS Person:*How can I help you?*Me:***Hi. I know I selected the wrong option* I'm calling from a provider's office. Can you transfer me to a live person that can help me?*BCBS Person: I'm a live person that can help you.*Me:***Oh, okay so you can help with provider inquiries. I'm sorry I didn't realize that.*BCBS Person: Provider inquiries? Oh, so you're calling from a provider's office. No I can't help you. What number did you dial?*Me:******-***-***.*BCBS Person:*That's MY number.*Me:***Yes, I know. I have been getting an automated system all morning so I tried this number.*BCBS Person:*But this is a sales office.*Me:***Yes, can you help me to get to the provider line - but to a live person?*BCBS Person:*Well I do have a provider number but you called a sales office. I do sales.*Me:***Can you give me the number to call?*BCBS Person:*This is sales, ma'am.*Me:***Sigh. Can I talk to a supervisor?*BCBS Person:*No you may not talk to a supervisor.*Me:***Click.
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (MI). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (MI) problem?
~jh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jh: I'd give them a five out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (MI)'s ability to quickly and effectively address your problem?
~jh: For that I would say two out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (MI) customers?
~jh: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (MI) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jh taken from his Blue Cross Blue Shield (MI) customer service problem that occurred on October 27th, 2017.