Blue Shield (CA): Today Customer Service DOES NOT WORK at all and...
A Blue Shield (CA) customer review by GetHuman user ~Blue Shield Customer from November 20th, 2017
Background on ~Blue Shield Customer's case
GetHuman: ~Blue Shield Customer - can you tell our other Blue Shield (CA) customers when your case took place?
~Blue Shield Customer: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Blue Shield (CA), and if so, how?
GetHuman: And which of these common Blue Shield (CA) customer issues best describes the reason you wanted to talk to them?
(Shows ~Blue Shield Customer a list of common Blue Shield (CA) problems)
~Blue Shield Customer: "Make/Chase a claim" was why I was trying to call.
~Blue Shield Customer's review of Blue Shield (CA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Shield (CA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blue Shield Customer: Today Customer Service DOES NOT WORK at all and is not reachable.I have more than ** assigned cases for the same issue and no one case (and issue) has been resolved. They stopped send monthly policy payment statements. Promised to fixed the problem and problem still intact for * month.I have non interruptible insurance from **** with them* but now I fee am in"air". No body can help. Terrible service.
GetHuman: Let's quantify your experience contacting Blue Shield (CA). On a scale of 1 to 5, how easy is it go get help on a Blue Shield (CA) problem?
~Blue Shield Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blue Shield Customer: I'd give them a one out of five on communication.
GetHuman: And what about Blue Shield (CA)'s ability to quickly and effectively address your problem?
~Blue Shield Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Blue Shield (CA) customers?
~Blue Shield Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Shield (CA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blue Shield Customer taken from his Blue Shield (CA) customer service problem that occurred on November 15th, 2017.