Bookbyte: Will not help said I have to email or chat. I a...

A Bookbyte customer review by GetHuman user ~Jo from November 25th, 2017

Background on ~Jo's case

GetHuman: ~Jo - can you tell our other Bookbyte customers when your case took place?
~Jo: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Bookbyte, and if so, how?
~Jo: I used the 503-378-1500 number I found for on the GetHuman Bookbyte customer phone number page I was on: Bookbyte Customer Service Phone Number
GetHuman: And which of these common Bookbyte customer issues best describes the reason you wanted to talk to them?
(Shows ~Jo a list of common Bookbyte problems)
~Jo: "Cancel order" was why I was trying to call.

~Jo's review of Bookbyte customer service

GetHuman: So how would you sum up your experience for GetHuman's Bookbyte customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jo: Will not help said I have to email or chat. I already returned book and even got the *.** back for returning however charged my account ***.** for no return
GetHuman: Let's quantify your experience contacting Bookbyte. On a scale of 1 to 5, how easy is it go get help on a Bookbyte problem?
~Jo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jo: I'd give them a three out of five on communication.
GetHuman: And what about Bookbyte's ability to quickly and effectively address your problem?
~Jo: For that I would say four out of five.
GetHuman: And finally- any advice for other Bookbyte customers?
~Jo: Call them early in the day or late. Don't forget any personal or account information you might need for Bookbyte to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jo taken from his Bookbyte customer service problem that occurred on November 24th, 2017.

Bookbyte

1.00 of 5 stars | 20 reviews

~Jo's Bookbyte Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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