Booking.com: VERY HORRIBLE SERVICE, PLEASE GIVE A NUMBER WHE...

A Booking.com customer review by GetHuman user ~Dipak Pal Subarwal from November 27th, 2017

Background on ~Dipak Pal Subarwal's case

GetHuman: ~Dipak Pal Subarwal - can you tell our other Booking.com customers when your case took place?
~Dipak Pal Subarwal: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Booking.com, and if so, how?
~Dipak Pal Subarwal: I used the 888-850-3958 number I found for on the GetHuman Booking.com customer phone number page I was on: Booking.com Customer Service Phone Number
GetHuman: And which of these common Booking.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Dipak Pal Subarwal a list of common Booking.com problems)
~Dipak Pal Subarwal: "Insurance claim" was why I was trying to call.

~Dipak Pal Subarwal's review of Booking.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Booking.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dipak Pal Subarwal: VERY HORRIBLE SERVICE, PLEASE GIVE A NUMBER WHERE PEOPLE CAN GET SOME INFORMATIONS THE NUMBER WHICH HAS BEEN GIVEB THERE NOT GETTING CONNECTED, PLEASE CALL BACK IF YOU RECEIVE THE COMMENT AT *************
GetHuman: Let's quantify your experience contacting Booking.com. On a scale of 1 to 5, how easy is it go get help on a Booking.com problem?
~Dipak Pal Subarwal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dipak Pal Subarwal: I'd give them a one out of five on communication.
GetHuman: And what about Booking.com's ability to quickly and effectively address your problem?
~Dipak Pal Subarwal: For that I would say four out of five.
GetHuman: And finally- any advice for other Booking.com customers?
~Dipak Pal Subarwal: Call them early in the day or late. Don't forget any personal or account information you might need for Booking.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dipak Pal Subarwal taken from his Booking.com customer service problem that occurred on November 19th, 2017.

Booking.com

2.90 of 5 stars | 69 reviews

~Dipak Pal Subarwal's Booking.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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