Boost Mobile: I'm trying to suspend my phone service due to t...
A Boost Mobile customer review by GetHuman user ~Roderic Rabb from November 27th, 2017
Background on ~Roderic Rabb's case
GetHuman: ~Roderic Rabb - can you tell our other Boost Mobile customers when your case took place?
~Roderic Rabb: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Roderic Rabb a list of common Boost Mobile problems)
~Roderic Rabb: "Service problem" was why I was trying to call.
~Roderic Rabb's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roderic Rabb: I'm trying to suspend my phone service due to the phone got lost or stolen in February **** I have forgotten my pin and for some reason the phone is still active ***-***-**** I have made a few attempt by going into the local store in my neighborhood and nothing seems to be working
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Roderic Rabb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roderic Rabb: I'd give them a two out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Roderic Rabb: For that I would say three out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Roderic Rabb: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roderic Rabb taken from his Boost Mobile customer service problem that occurred on November 22nd, 2017.