Borders: It's one thing to have offshore customer servic...
A Borders customer review by GetHuman user ~oblio from November 3rd, 2017
Background on ~oblio's case
GetHuman: ~oblio - can you tell our other Borders customers when your case took place?
~oblio: Yeah. It was evening, on October 31st.
GetHuman: Did you reach out to Borders, and if so, how?
GetHuman: And which of these common Borders customer issues best describes the reason you wanted to talk to them?
(Shows ~oblio a list of common Borders problems)
~oblio: "Track order" was why I was trying to call.
~oblio's review of Borders customer service
GetHuman: So how would you sum up your experience for GetHuman's Borders customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oblio: It's one thing to have offshore customer service reps, it's another when they are obviously poorly trained and don't speak English well to boot. It took three emails and two phone calls to correct an error that shouldn't have occurred in the first place.
GetHuman: Let's quantify your experience contacting Borders. On a scale of 1 to 5, how easy is it go get help on a Borders problem?
~oblio: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oblio: I'd give them a four out of five on communication.
GetHuman: And what about Borders's ability to quickly and effectively address your problem?
~oblio: For that I would say five out of five.
GetHuman: And finally- any advice for other Borders customers?
~oblio: Call them early in the day or late. Don't forget any personal or account information you might need for Borders to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oblio taken from his Borders customer service problem that occurred on October 31st, 2017.