Bradford Exchange: Placed an order * months ago. Called twice to f...
A Bradford Exchange customer review by GetHuman user ~Thardin454 from November 25th, 2017
Background on ~Thardin454's case
GetHuman: ~Thardin454 - can you tell our other Bradford Exchange customers when your case took place?
~Thardin454: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Thardin454 a list of common Bradford Exchange problems)
~Thardin454: "Warranty claim" was why I was trying to call.
~Thardin454's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thardin454: Placed an order * months ago. Called twice to follow up. Received a card in the mail * months after placing the order that the item would be shipped on *-**-**. Called today on *-** and was told the item was never available. I ordered. This item in August for my wife's birthday which is the end of Oct. gave her a picture of the item for a Xmas present since it never came for her birthday. Now called today to check on it and was told it was never made. This company is the worst company I have ever done business with. I will never order again from the Bradford exchange and will spread the word to everyone I know what a bad company you have.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~Thardin454: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thardin454: I'd give them a four out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~Thardin454: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~Thardin454: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thardin454 taken from his Bradford Exchange customer service problem that occurred on November 20th, 2017.