Bradford Exchange: This company could not find their *** with ther...
A Bradford Exchange customer review by GetHuman user ~dlpowell2012 from November 27th, 2017
Background on ~dlpowell2012's case
GetHuman: ~dlpowell2012 - can you tell our other Bradford Exchange customers when your case took place?
~dlpowell2012: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~dlpowell2012 a list of common Bradford Exchange problems)
~dlpowell2012: "Update Account Info" was why I was trying to call.
~dlpowell2012's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dlpowell2012: This company could not find their *** with there both hands, I put in my order for Mother's day April **th, then to find out its on back-order. To make matters worse I did not receive a notice about my the back-order problem, and I did receive an email notice telling me "MY PACKAGE WAS SHIPPED!!!", after two emails to CS and one phone call I was told what happened. I received an email stating Bradford exchange did make a mistake online by not indicating the item was in back order. CS told me to pick reorder a similar item so I would have a gift on Mother's day, Guess what I am still waiting for the second item!!! I just got off the phone with CS and after about *mins of checking CS found my order and hopefully it will arrive this Friday ****, LATE. I did ask for for a discount and I am suppose to receive a $** off coupon in the mail, "Checks in the Mail", I will write back after Friday to up date this post about my package. Keep your fingers cross. Don
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~dlpowell2012: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dlpowell2012: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~dlpowell2012: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~dlpowell2012: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dlpowell2012 taken from his Bradford Exchange customer service problem that occurred on November 19th, 2017.