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British Airways: How is it possible that they consider a ** minu...

A British Airways customer review by GetHuman user ~Angry Jock from November 21st, 2017

Background on ~Angry Jock's case

GetHuman: ~Angry Jock - can you tell our other British Airways customers when your case took place?

~Angry Jock: Yes. It was evening, on November 14th.

GetHuman: Did you reach out to British Airways, and if so, how?

~Angry Jock: I used the 800-247-9297 number I found for on the GetHuman British Airways customer phone number page I was on: British Airways Customer Service Phone Number

GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?

(Shows ~Angry Jock a list of common British Airways problems)

~Angry Jock: "Complaint" was why I was trying to call.

~Angry Jock's review of British Airways customer service

GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

~Angry Jock: How is it possible that they consider a ** minute wait for a Silver member acceptable. United is a lot better in CS but sh*t as an airline. Not many choice left!

GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?

~Angry Jock: I'd give them a three out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

~Angry Jock: I'd give them a four out of five on communication.

GetHuman: And what about British Airways's ability to quickly and effectively address your problem?

~Angry Jock: For that I would say five out of five.

GetHuman: And finally- any advice for other British Airways customers?

~Angry Jock: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from ~Angry Jock taken from his British Airways customer service problem that occurred on November 14th, 2017.

British Airways

2.59 of 5 stars | 184 reviews

British Airways Reviews British Airways's Phone Number All British Airways contact info

~Angry Jock's British Airways Review

Difficulty of finding help

3 out of 5 stars

Quality of communication

4 out of 5 stars

Timeliness and professionalism

5 out of 5 stars

Overall customer service rating

4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like British Airways, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with British Airways in any way.

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