British Airways: I have called numerous times with no reply.I fl...
A British Airways customer review by GetHuman user ~Elizabeth Walker from November 23rd, 2017
Background on ~Elizabeth Walker's case
GetHuman: ~Elizabeth Walker - can you tell our other British Airways customers when your case took place?
~Elizabeth Walker: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to British Airways, and if so, how?
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Elizabeth Walker a list of common British Airways problems)
~Elizabeth Walker: "Complaint" was why I was trying to call.
~Elizabeth Walker's review of British Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elizabeth Walker: I have called numerous times with no reply.I flew on BA from Grand Cayman to England via Nassau on **th July and left a small drawstring bag containing needlepoint in the pocket on the front of my seat ***A. The bag had Beth Russell, written on the front and is green and white. The needlepoint was blue acorns and I had almost finished it! I would love to have it back, it had taken me * years!*Elizabeth Walker. Telephone **** *** *******
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~Elizabeth Walker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elizabeth Walker: I'd give them a three out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~Elizabeth Walker: For that I would say four out of five.
GetHuman: And finally- any advice for other British Airways customers?
~Elizabeth Walker: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elizabeth Walker taken from his British Airways customer service problem that occurred on November 20th, 2017.