British Airways: The operator spoke English with an Indian accen...
A British Airways customer review by GetHuman user ~JewelSpokane from November 15th, 2017
Background on ~JewelSpokane's case
GetHuman: ~JewelSpokane - can you tell our other British Airways customers when your case took place?
~JewelSpokane: Sure. It was late at night, on November 6th.
GetHuman: Did you reach out to British Airways, and if so, how?
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~JewelSpokane a list of common British Airways problems)
~JewelSpokane: "Make a booking" was why I was trying to call.
~JewelSpokane's review of British Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JewelSpokane: The operator spoke English with an Indian accent. We did complete the seat booking but I couldn't understand her words at the end until she substituted other English words. She became upset with me and when I mentioned it, did calm down. I know it is difficult sometimes to do business in a language not native to you.
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~JewelSpokane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JewelSpokane: I'd give them a three out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~JewelSpokane: For that I would say two out of five.
GetHuman: And finally- any advice for other British Airways customers?
~JewelSpokane: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JewelSpokane taken from his British Airways customer service problem that occurred on November 6th, 2017.