Budget Rent a Car: Response was prompt and courteous, but not help...
A Budget Rent a Car customer review by GetHuman user ~Dee Michaels from November 15th, 2017
Background on ~Dee Michaels's case
GetHuman: ~Dee Michaels - can you tell our other Budget Rent a Car customers when your case took place?
~Dee Michaels: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Budget Rent a Car, and if so, how?
GetHuman: And which of these common Budget Rent a Car customer issues best describes the reason you wanted to talk to them?
(Shows ~Dee Michaels a list of common Budget Rent a Car problems)
~Dee Michaels: "Missing item" was why I was trying to call.
~Dee Michaels's review of Budget Rent a Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Rent a Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dee Michaels: Response was prompt and courteous, but not helpful. I called about an item possibly left in one of their rental cars. The customer rep could not help me. All she told me was to write the local office where the car was returned and gave me the street address. I asked for a phone number and she said that was "not possible." I forgot to ask for an email address, but I'm sure that also would have been unavailable.
GetHuman: Let's quantify your experience contacting Budget Rent a Car. On a scale of 1 to 5, how easy is it go get help on a Budget Rent a Car problem?
~Dee Michaels: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dee Michaels: I'd give them a four out of five on communication.
GetHuman: And what about Budget Rent a Car's ability to quickly and effectively address your problem?
~Dee Michaels: For that I would say one out of five.
GetHuman: And finally- any advice for other Budget Rent a Car customers?
~Dee Michaels: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Rent a Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dee Michaels taken from his Budget Rent a Car customer service problem that occurred on November 9th, 2017.