CPL Retail Energy LP: CPL is the worst electricity company I have eve...
A CPL Retail Energy LP customer review by GetHuman user GetHuman-355967 from November 3rd, 2017
Background on GetHuman-355967's case
GetHuman: GetHuman-355967 - can you tell our other CPL Retail Energy LP customers when your case took place?
GetHuman-355967: Yeah. It was morning, on October 27th.
GetHuman: Did you reach out to CPL Retail Energy LP, and if so, how?
GetHuman: And which of these common CPL Retail Energy LP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-355967 a list of common CPL Retail Energy LP problems)
GetHuman-355967: "Meter reading" was why I was trying to call.
GetHuman-355967's review of CPL Retail Energy LP customer service
GetHuman: So how would you sum up your experience for GetHuman's CPL Retail Energy LP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-355967: CPL is the worst electricity company I have ever experienced. There was a cold front coming and it was supppose to remain cold for about a week and CPL spike their energy cost up by almost **%. I called to make arrangements for the following month and attempt to pay my bill on the ACTUAL due date and I get charged a late fee because it is not due on your due date, it is acutally due a few days before and they have to complete the transaction before your acutal due date. So when is it actually due? a week before your due date? will they process it when they feel like it and call it late anyways? I recommend finding another electricity company. Surely anybody is better than them.
GetHuman: Let's quantify your experience contacting CPL Retail Energy LP. On a scale of 1 to 5, how easy is it go get help on a CPL Retail Energy LP problem?
GetHuman-355967: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-355967: I'd give them a three out of five on communication.
GetHuman: And what about CPL Retail Energy LP's ability to quickly and effectively address your problem?
GetHuman-355967: For that I would say one out of five.
GetHuman: And finally- any advice for other CPL Retail Energy LP customers?
GetHuman-355967: Call them early in the day or late. Don't forget any personal or account information you might need for CPL Retail Energy LP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-355967 taken from his CPL Retail Energy LP customer service problem that occurred on October 27th, 2017.