CVS Caremark: Calling from medical office. Pressed "*" as in...
A CVS Caremark customer review by GetHuman user ~frustrated phoner from November 1st, 2017
Background on ~frustrated phoner's case
GetHuman: ~frustrated phoner - can you tell our other CVS Caremark customers when your case took place?
~frustrated phoner: Yes. It was middle of the night, on October 30th.
GetHuman: Did you reach out to CVS Caremark, and if so, how?
GetHuman: And which of these common CVS Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated phoner a list of common CVS Caremark problems)
~frustrated phoner: "Returns" was why I was trying to call.
~frustrated phoner's review of CVS Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated phoner: Calling from medical office. Pressed "*" as instructed. No options applicable to medical office-all were patient based. Could not get through to a human who could help me until I finally said "representative" as instructed on this site. CVS Caremark's phone options are pitiful!
GetHuman: Let's quantify your experience contacting CVS Caremark. On a scale of 1 to 5, how easy is it go get help on a CVS Caremark problem?
~frustrated phoner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated phoner: I'd give them a three out of five on communication.
GetHuman: And what about CVS Caremark's ability to quickly and effectively address your problem?
~frustrated phoner: For that I would say two out of five.
GetHuman: And finally- any advice for other CVS Caremark customers?
~frustrated phoner: Call them early in the day or late. Don't forget any personal or account information you might need for CVS Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated phoner taken from his CVS Caremark customer service problem that occurred on October 30th, 2017.