Canada Revenue: Strictly for collections. Of no help in obtaini...
A Canada Revenue customer review by GetHuman user ~frustrated senior from November 21st, 2017
Background on ~frustrated senior's case
GetHuman: ~frustrated senior - can you tell our other Canada Revenue customers when your case took place?
~frustrated senior: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Canada Revenue, and if so, how?
GetHuman: And which of these common Canada Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated senior a list of common Canada Revenue problems)
~frustrated senior: "Setup Payment Arrangement" was why I was trying to call.
~frustrated senior's review of Canada Revenue customer service
GetHuman: So how would you sum up your experience for GetHuman's Canada Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated senior: Strictly for collections. Of no help in obtaining the tax forms needed. I was referred to the main customer service number and was told the office would be open each week day until ** PM.**I've been trying to get through on ***-***-**** for over an hour (busy signal).**I also went to the Revenue Canada office in Victoria but found that it was closed last October.**No small ordeal for a senior.
GetHuman: Let's quantify your experience contacting Canada Revenue. On a scale of 1 to 5, how easy is it go get help on a Canada Revenue problem?
~frustrated senior: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated senior: I'd give them a one out of five on communication.
GetHuman: And what about Canada Revenue's ability to quickly and effectively address your problem?
~frustrated senior: For that I would say three out of five.
GetHuman: And finally- any advice for other Canada Revenue customers?
~frustrated senior: Call them early in the day or late. Don't forget any personal or account information you might need for Canada Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated senior taken from his Canada Revenue customer service problem that occurred on November 18th, 2017.