Capital One Auto Finance: To the banking industry in general.*it is not i...
A Capital One Auto Finance customer review by GetHuman user ~George from November 21st, 2017
Background on ~George's case
GetHuman: ~George - can you tell our other Capital One Auto Finance customers when your case took place?
~George: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~George a list of common Capital One Auto Finance problems)
~George: "Disputes" was why I was trying to call.
~George's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George: To the banking industry in general.*it is not in the interest to anyone to charge a higher interest rate to people who are already struggling. If they are struggling as it is this would only compound*the situation. I would suggest to have a set interest rate for everyone there by making it easier to get paid back in a timely manner. *% across the board and then rewards for prompt payments by reducing*the months that are due for pay off. Obviously there are risk and most loans should be secured . Personal loans should be the only loans based on a credit score but no higher than one would pay with a credit card around *%. With no penalties if paid on time and extending and increasing upon pay off,
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~George: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George: I'd give them a four out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~George: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~George: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George taken from his Capital One Auto Finance customer service problem that occurred on November 15th, 2017.