Capital One Credit Card: Do not use this card to pay a Doctor or Dentist...
A Capital One Credit Card customer review by GetHuman user ~Madcap Minx from November 11th, 2017
Background on ~Madcap Minx's case
GetHuman: ~Madcap Minx - can you tell our other Capital One Credit Card customers when your case took place?
~Madcap Minx: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Madcap Minx a list of common Capital One Credit Card problems)
~Madcap Minx: "Refund or Suspicious Charges" was why I was trying to call.
~Madcap Minx's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Madcap Minx: Do not use this card to pay a Doctor or Dentist. If they do not do they work they were paid for you have no recourse. They Capital One) require that a second Doctor or Dentist put an explanation on their letterhead of what the first professional did wrong. No Doctor or Dentist is going to do that. They do not know what took place between you and the Doctor or Dentist. They would not take my word for what happened. It was my money they paid the Dentist and yet they would not return the payment even though I explained how many times I had returned (*) to have it fixed and then had to pay a second Dentist $*,*** to fix the problem. Capital One does not protect the consumer
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~Madcap Minx: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Madcap Minx: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~Madcap Minx: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~Madcap Minx: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Madcap Minx taken from his Capital One Credit Card customer service problem that occurred on November 3rd, 2017.