Capital One Credit Card: Horrible company. My HSBC credit company was ac...
A Capital One Credit Card customer review by GetHuman user ~Dissapointed customer from November 16th, 2017
Background on ~Dissapointed customer's case
GetHuman: ~Dissapointed customer - can you tell our other Capital One Credit Card customers when your case took place?
~Dissapointed customer: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissapointed customer a list of common Capital One Credit Card problems)
~Dissapointed customer: "Refund or Suspicious Charges" was why I was trying to call.
~Dissapointed customer's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissapointed customer: Horrible company. My HSBC credit company was acquired by Capital One and it has been a nightmare for me ever since. They have been wrongly reporting my credit card to the Credit Bureaus and ruining my credit. I use their credit card and pay the full balance every month. Yet, they have been reporting that an unused card has been used. That has already taken ** points down in my credit score. I am not going to use this card anymore. Please don't use them! Go somewhere else!
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~Dissapointed customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissapointed customer: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~Dissapointed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~Dissapointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissapointed customer taken from his Capital One Credit Card customer service problem that occurred on November 12th, 2017.